Frequently Asked Questions
How can I sign up for Online Banking?
- For Consumers, click on “Enroll Now”
- For Business, please contact VisionBank at 952-920-8400
Do I need to be enrolled in Online Banking to use the Mobile Apps?
- Yes, users will need to enroll in Online Banking. This can’t be done on the app at this time.
Which devices are compatible with the VisionBank Mobile Apps?
- iPhones via the iTunes App Store.
- Google Android Devices via the Google Play App Store.
- The Mobile Apps are unavailable for Windows and Blackberry Smartphones.
How can I request a debit card?
- Contact VisionBank at 952-920-8400
Features of Online Banking
What Kind of Transactions can I perform using Online Banking?
Consumers can check balances, transfer between accounts, make loan payments, and pay bills via online banking.
Businesses can check balances, transfer between accounts, make loan payments, pay bills, initiate ACH transactions, and make remote deposits. (Some business banking functions make require approval).
Will I be able to view my statements online?
Users must accept E-statements to statements online. Account history is available at all times, but is not in statement form.
Can I transfer funds between accounts?
Consumers can transfer between accounts.
Businesses will need to contact VisionBank (952-920-8400) to have account transfers set up.
How many months of transaction history can be viewed?
Current month and previous month with balances is available. All transactions dating back to October 2014 are also available, but without balances. Customers enrolled in E-statements can view six months of statements (Statements are only available for the period after.
Can I get copies of my account statements through Online Banking?
Yes, you can access six months of statements if you enroll in E-statements. The statements will begin accumulating beginning with the first statement cycle after enrollment.
Can I request images of checks through Online Banking?
Yes, checks images can be seen by clicking on the link in your account history. If there is no link, the check may have cleared electronically and will not be available.
Can I directly access the Online Banking information from Quicken?
No, but account history can be exported from Online Banking and imported into Quicken.
Transfers Within Online Banking
Are there limits to the number of transfers I can make online?
No, but transfer will verify account balances to make sure there are funds available for the transfers.
What types of accounts can I transfer funds to and from?
Transfers can be made to and from checking, savings, and lines of credit.
Can I schedule a transfer to take place in the future or set up recurring transfers?
Currently, future or recurring transfers can’t be set up online. You can contact VisionBank (952-920-8400) to set up any future or recurring transfers.
Can I transfer money into an account if I am not an account owner?
No, you can only transfer funds between accounts for which you are an owner.
How late in the evening can I make a transfer for the funds to be processed the same day?
Transfers can be made until 5:00 PM Central.
I have an account with another bank. Can I transfer funds from this account into my account?
Currently external transfers are unavailable. Transfers can be made by contacting VisionBank (952-920-8400).
What do I have to do to enroll for Bill Pay?
Consumers can click Bill Pay link and follow steps for set up.
Businesses need to contact VisionBank (952-920-8400) to have bill pay feature turned on for users that will have Bill Pay authority.
What is the Bill Pay Customer Service number?
Bill Pay Customer Service can be reached at 844-781-8066 between the hours of 6:00 AM – 12:00 AM CT, 7 days a week.